Due to the contractual nature of this of event we are obligated to the hotel to deliver what we’ve promised in order to guarantee our great pricing. Because we sign the contract early to guarantee our rates and services, we have to adhere to a strict cancellation policy. Although we will try very hard to meet your needs and work with you to the best of our ability we will have to adhere to these dates.
All reservations MUST be paid in full by October 31, 2019. If there is a wait list, those people will be cleared the next morning to secure any spots left vacant because of non payment.
If you cancel before September 30, 2019 : You may receive a full refund with only Paypal fees deducted. (*this is new. As of Oct 1, 2019 Paypal’s policy will change. No longer will Paypal transactions fees be refunded if the original transaction is refunded)
If you cancel between October 1, 2019 and December 1, 2019 you may receive a full refund minus a $50.00 processing fee + any Paypal fees deducted. Regardless of the number on the wait list. This is a Winterfest cancellation policy.
If you cancel after December 1, 2019: No refunds will be processed. However: you may receive your refund IF and only if you can replace yourself. If we are NOT able to fill your spot, as expenses have already been incurred on your behalf, as well as a deposit to the hotel on your behalf. No refunds can be made after this date unless there is a person still waiting to reserve.
If something comes up, and we understand that things do, and we have someone waiting we will be happy to facilitate any money exchanges. Otherwise after the FIRM deadline date of 12/1/19 it will be your responsibility to replace your spot if you would like to be refunded any charges. If you are able to replace yourself, no cancellation fees will apply. Otherwise there will be no refunds after 12/1/19.
Thank you for your understanding.